L2 Operation

Exp:4yrs

skills
SQL MySQL Oracle HRMS (Human Resource Management) ITSM (IT Service Management) Workday Creating and handling documentations (SOPs KB articles etc.)

Job Description:
Support daily operations of a variety of HRMS (Human Resource Management) applications;
Provide support and privileged access to application end users; Liaison with different teams both internally and externally to identify and resolve application issues;
Participate in testing of system enhancements bug fixes and new releases.
Assist with the evaluation and implementation of upgrades and new applications;
Investigate and troubleshoot functional and technical issues; Participate in user acceptance testing activities; Utilize analytic skills to extrapolate data for management reporting and metrics using a variety of methods automations and systems. Skills needed for the role: Proficient in verbal and written communications in English. Have good troubleshooting skills required for solving complex issues. Have experience using ITSM tools preferably Service Now with good understanding of Incident Management Change Management and Problem Management. Proficient with creating and handling documentations (SOPs KB articles etc.) knowledge management capabilities. Having experience in Workday or similar HRMS will be preferred payroll compensation leave/absence management etc. Experience in reporting and automation tools and proficient in MS Office products. Other technical skills : Mandatory Skills: SQL basics (MySQL Oracle) Preferred Skills: .Net C# PowerAutomate PowerShell VisualStudio NodeJS JavaScript Angular

Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow development. - Good To Have Skills: Experience with ITIL processes and ServiceNow certifications. - Solid understanding of ServiceNow platform architecture and development best practices. - Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog. - Strong problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow development. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow solutions.