Customer Support Agent

This is a remote position.

Job Highlights:

Fulltime

Permanent work from home

Monday to Friday

8:30am to 5:00pm Central Time with a 30minute unpaid break

HMO coverage

Responsibilities:

Process incoming client orders received via email

Create proofs mocking up logo placement sizing colors etc. based on client specs

Communicate with clients to clarify details and get approvals

Prepare printready files isolating artwork and setting up for production

Track order status prioritize deadlines and notify the team of urgent items

Responsible for basic administration and organization of order details

Client Overview:

The client runs a business that does embroidery and printing work primarily for corporate/business clients. They print logos/designs onto the garments provided by their customers. Most of their communication is done via email with the clients sending purchase orders with printing instructions.

Requirements

Strong attention to detail

Customer service experience

Ability to follow instructions precisely

Excellent written communication skills

Comfortable multitasking and working independently

Graphic design skills are valued but not required we do not design logos our customers will supply the logos we will provide training for the candidate to have basic skills such as resize the logos and organize the logos in Adobe AI and Adobe Photoshop

Note:

This job post is solely open to Philippine residents.

Requirements Strong attention to detail Customer service experience Ability to follow instructions precisely Excellent written communication skills Comfortable multi-tasking and working independently Graphic design skills are valued but not required, we do not design logos, our customers will supply the logos, we will provide training for the candidate to have basic skills such as resize the logos and organize the logos in Adobe AI and Adobe Photoshop