Field Technical Support Manager
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-07-2024
Job Description
At Luxer One we re relentlessly improving the way the world receives goods. Whether it s lastmile delivery at multifamily properties and offices or buy online and pickup in store orders in retail we are dedicated to finding the best solutions for our customers. We are currently experiencing rapid growth and we are seeking a Territory Manager to add to our team!
Do you like working with your hands and using your thinking skills The Luxer One Customer Success department is seeking a highly motivated tech savvy enthusiastic selfdriven customercentric Territory Manager to join our rapidly growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly stays up to date and meets their needs.
Key Responsibilities Accountability
- Perform maintenance repair and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
- Perform system upgrades in your market and ensure that the systems you support are up to date and in excellent working condition.
- Provide inperson customer service to property managers and their staff.
- Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
- Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
- Provide valuable customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs.
- Work with our Product Development team to test out new solutions in the field.
Requirements
- 13 years of performing field repair work or remotely troubleshooting hardware.
- 13 years of experience in a support or service environment.
- Successfully worked in a remote role where you determined your schedule.
- Excellent written and verbal communications skills including a confident phone presence and effective email communication.
- A Bachelor s or other technical degree is preferred
Benefits
You ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow. Earlier this year we launched a career ladder to accelerate your growth even faster!
As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion and we have programs that bring us together on important issues and provide educational opportunities for all employees.
- Medical Dental and Vision Insurance
- Generous Bonus plan
- Accrued Paid Sick Leave
- Accrued PTO to relax recharge and rest
- Holiday Pay
- Floating Holiday
- 401K with employer match
- Tuition reimbursement
- Employee Assistance Program
- Wellness Credit
- Life Insurance
- Internet Assistance
- Employee Discounts
Employment Type
Full Time
Key Skills
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