Customer Services Call Centre Bae agent

Requirements

• Grade 12 or equivalent.
  
• Tertiary qualification related to position (advantageous)
  
• Minimum 6 months experience in similar role
  
• Proficiency in English (Read Write Speak)
  
• Computer Literate
  
• Preferably reside in the Southern Suburbs
  
• Ability to prioritise and identify the severity of customer problems to support triaging
  
• Passionate about delivering consistently high customer experience
  
• An empathetic tone of voice and an ability to consistently apply guidelines to set a consistent tone in all customer communications across a variety of contact channels
  
• Ability to explain complex or technical concepts using clear language that is tailored to the audience
  
• Experience sharing knowledge across a team to improve knowledge and performance of peers
  
• Confident working with new technologies and systems
  
• A track record of identifying improvements proposing solutions and executing change
  
• Able to learn new concepts quickly taking ownership of personal development and training
  

• Act as a brand ambassador solving our customers problems and charming them at the same time.
  
• Help to continue to develop the customer support offering through sharing knowledge developing areas of specialisation proposing improvements and delivering projects as required
  
• Constantly ensuring that you are aware of product changes or processes relating to service.
  
• Ensuring company policies and processes are adhered to and followed.
  
• Build effective relationships with the peers and Team Leader to enhance team performance.
  
• Identify areas for improvement and own the execution of changes to improve the delivery of the Customer Support function.
  

• Problem solver
  
• Vibrant and enthusiastic
  
• Willing to learn
  
• Team player
  
• Active listener
  
• Ability to work in a highpressure environment
  
• Analytical thinker
  
• Intrinsically motivated and targetdriven
  
• Live the company values