IT Support Engineer - Tier 2
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-07-2024
Job Description
Our client a prominent outsourcing organization in the BPO sector is committed to delivering exceptional service and innovative solutions to clients worldwide. We are seeking a skilled and motivated Tier 2 IT Engineer to join our dynamic team.
Position Overview
As a Tier 2 IT Engineer with our client you will play a vital role in maintaining and enhancing our IT infrastructure. Your responsibilities will include diagnosing and resolving technical issues assisting endusers and collaborating with fellow IT professionals to ensure seamless operations.
Eligibility Criteria
- Provide advanced technical support to address escalated IT issues from Tier 1 support.
- Troubleshoot and resolve hardware and software problems.
- Manage and upkeep IT systems including servers networks and applications.
- Perform system upgrades patches and backups.
- Assist in implementing and deploying new technologies and solutions.
- Monitor system performance and security taking proactive measures for stability and safety.
- Document and update IT procedures and knowledge base articles.
- Collaborate with IT team members and departments to deliver unified support and service.
- Train and mentor Tier 1 support staff.
Role Requirements
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
- Minimum of 35 years of experience in an IT support role.
- Strong knowledge of Windows and Linux operating systems.
- Familiarity with cloud services.
- Experience with network protocols hardware and configurations.
- Proficiency in troubleshooting and problemsolving.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Relevant certifications such as A CompTIA A Network Microsoft Certified: Azure Administrator.
Employment Type
Full Time
Key Skills
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