Service Delivery Manager

Here at The Fuel Store we are transforming the Fleet and Fuel industry for good! We are proud to be one of the top resellers in the UK through providing unrivalled support to our customers that fuels the lifeblood of Britain s roadways.

As a family run business and over 8 years under our belt we have always been determined to deliver on our founding principle; fuelling better for our customers. From singlevehicle operators to multifleet solutions our customers are genuinely at the forefront of everything we do. We believe that our services will allow them to reach heights they didn t even know possible and we love being part of that journey!

Our significant growth has led us to investing further across our Operations division to increase revenue partnerships with our customers and in turn grow our product portfolio further.

As a Service Delivery Manager you will play a pivotal role at The Fuel Store in overseeing the entire delivery lifecycle ensuring our internal processes are contributing to an exceptional client experience.

You will apply your technical knowledge to ensure that our systems and internal processes are geared up for client success by reviewing client feedback and taking swift actions to overcome problems. This will lead to an improved client experience by implementing strategies to enhance client satisfaction and ensure seamless service experiences.

You will also be leading a strong business support team with varying specialist areas.

Brief Overview:

Permanent Opportunity: Full Time

Basic Salary:Dependent on experience

Location: Birmingham B2 (Hybrid)

Requirements

• Manage the IT support Specialist systems analyst and data analyst.
  
• Ensure effective service delivery and meet Service Level Agreements (SLAs).
  
• Coordinate and optimize the integration of IT services.
  
• Monitor and report on service performance metrics.
  
• Develop and implement service improvement plans.
  
• Maintain strong relationships with stakeholders and clients.
  
• Manage incident and problem resolution processes.
  
• Oversee resource allocation where necessary.
  
• Assist the Head of Operations in taking ownership of this core area for the department.
  
• Strive for Continuous Improvement across all areas.
  
  

To have the ability to contribute to The Fuel Store s success you will need the following skills:

• Leadership:
  

o Ability to lead and motivate a diverse team.

• Communication:
  

o Excellent verbal and written communication skills.

• Project Management:
  

o Strong organizational skills to manage projects and meet deadlines.

• ProblemSolving:
  

o Analytical skills to identify issues and develop effective solutions.

• Stakeholder Focus:
  

o Strong stakeholder management orientation and ability to manage client relationships where needed.

• Technical Proficiency:
  

o Experienced in using cloud based technology have used or an understanding of Microsoft Dynamics

• Adaptability:
  

o Ability to adapt to changing environments and manage multiple priorities.

• DecisionMaking:
  

o To make informed decisions quickly and effectively

As well as having the right experience a Fueller will have:

• Strong motivation to work in a fastpaced environment
  
• Great aptitude for overcoming challenges by having a naturally inquisitive mind
  
• Ability to challenge the status quo; actively seeking to understand HOW something works not just WHY
  
• Resilience and ability to focus on the detail but not forget the bigger picture
  
• Ability to work hard as an individual but also bring value to the wider team
  
• Excellent communicator and act as an ambassador for all stakeholders
  
• Ability to be logical when making decisions
  
• Excellent organisation and time management
  
• Be commercially savvy
  

Benefits

• Pension Scheme: After 12 weeks of continuous employment you will be automatically enrolled into our Pension Scheme.
  
• Health & Wellbeing: All employees will have access to MediCash upon passing their probation this will allow them to access retail discounts counselling and so much more.
  
• Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays you increase personal holiday allowance with increased service.
  
• Career Progression: We track all employees progression by creating personal development plans we have a fueller academy in place to also support this.
  
• Location: Based in Birmingham City Centre with panoramic views from the office floor. We offer remote working per week too.
  
• Other benefits: Regular events & supporting charity where we can. Monthly employee awards which would include a lunch provided. Regular inhouse competitions and games. Tea coffee fresh fruit & breakfast are available for everyone in the business as standard. Feel free to take a look for yourself here!
  

A little more for you to know...

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative talented Fuellers to help us to invent The Fuel Store s future. We will support you nurture you and give you the best platform to succeed we just need you to have that drive and willingness to learn!

If you think that you could add value here at The Fuel Store please apply. Equally if you think your experience only meets part of the requirements apply anyway! We d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller!

We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity race religion sexual orientation gender identity sex family or parental status neuro diversity or disability status marital status veteran status and national origin.