Technical Consultant
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
This new opportunity for the role of Technical Consultant at Ostratto will offer the successful candidate an exciting experience at the cuttingedge of technology in business.
Being a remotebased role the successful candidate will be working in a technical team gaining valuable skills in communication organisation and research. The role will include tasks such as:
- Researching and identifying solutions to software and hardware issues for our clients
- Diagnose and troubleshoot technical issues (cloudbased software communication tools websites and databases networks security products computer equipment operating systems etc)
- Communicate with clients via either telephone or our support desk system within defined SLAs
- Provide prompt and accurate feedback to customer questions and issues by referring to our internal database or external resources to provide accurate technical solutions
- Prioritise and manage multiple support tickets at one time and follow up with clients to ensure their systems are fully functional after troubleshooting
- Assist the Sales team with technical queries and draft designs of potential new client implementations
- Build and deploy new client systems and complex platforms as required
- Researching and testing new solutions to add to our portfolio
- Properly escalate unresolved issues where appropriate to relevant internal teams
The successful candidate will not have to travel regularly as most of the work will be completed online other than an occasional trip to a customer or to a supplier.
The successful candidate will be given the opportunity to learn many aspects of a business such as customer service sales and finance.
Requirements
By the nature of the work being completed it is absolutely recommended that the candidate holds an interest in technology/computing and a basic ability to use it with a preference to those that have demonstrable experience in the field.
The successful candidate will be able to showcase skills such as communication problemsolving accuracy telephone etiquette and reliability. A high level of organisation is expected for the successful candidate.
The successful candidate will have a keen willingness to develop their skills as well as learn new ones. Courses will be provided to cover certain technical knowledge if this is required so an openness to completing these courses is essential for the candidate to be successful in this role.
Requirements
- Full clean driving licence
- Reliable car
- Amazing customer service skills and ability to resolve questions efficiently effectively and politely
- Strong communication and interpersonal skills
- Social and outgoing and easily able to build relationships
- Perfect written and spoken English
- UKbased on UK timezone
- Internet connection at chosen place of work
It would be great if you had
- Knowledge of: Email CRM VOIP Antivirus DNS Client/server OSbased knowledge
- Awareness of: our products as outlined on our website
- Experience in using Google Workspace and Zoho products
Benefits
- Remoteworking role work from anywhere
- Company laptop provided
- Company phone number provided
- Flexibility with hours
- Relaxed working environment
- Learning courses provided
- Openended opportunity for technical development
By the nature of the work being completed, it is absolutely recommended that the candidate holds an interest in technology/computing and a basic ability to use it, with a preference to those that have demonstrable experience in the field. The successful candidate will be able to showcase skills such as communication, problem-solving, accuracy, telephone etiquette, and reliability. A high level of organisation is expected for the successful candidate. The successful candidate will have a keen willingness to develop their skills as well as learn new ones. Courses will be provided to cover certain technical knowledge if this is required - so an openness to completing these courses is essential for the candidate to be successful in this role. Requirements Full clean driving licence Reliable car Amazing customer service skills and ability to resolve questions efficiently, effectively and politely Strong communication and interpersonal skills Social and outgoing and easily able to build relationships Perfect written and spoken English UK-based on UK timezone Internet connection at chosen place of work It would be great if you had Knowledge of: Email, CRM, VOIP, Anti-virus, DNS, Client/server OS-based knowledge Awareness of: our products as outlined here Experience in using Google Workspace and Zoho products
Employment Type
Full Time
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