IT Application Manager

• Implement and maintain shared service application solutions including Service Desk HR systems and Finance systems that facilitate the digitalisation of shared services processes and provide relevant timely reports to our internal teams and customers.
  
• Manage vendor relationships with thirdparty service providers.
  
• Oversee the design enablement and delivery of core shared services applications
  
• Ensure seamless integration of interfaces between different systems.
  
• Collaborate with relevant stakeholders on procurement innovation evolution change management and maintenance of Information Systems architecture.
  
• Provide user administration support.
  
• Perform system configuration and maintenance tasks.
  
• Generate relevant reports.
  
• Manage software licenses.
  

• Lead and contribute to strategic IS projects.
  
• Govern the software development life cycle.
  

• Implement data governance principles.
  
• Manage security compliance cybersecurity incident management and GITC audit compliance.
  

• Optimize application performance and ensure applications are used to their full capabilities.
  
• Provide training and communication to endusers.
  
• Understand hosting environments for applications.
  

• Work closely with stakeholders to set clear expectations.
  
• Strive to exceed agreedupon service standards.
  

Requirements

• Bachelor s degree in Computer Science Information Technology or related field. (Essential)
  
• Proven experience in application management preferably within a shared services environment.
  
• ITIL Certification (Essential)
  
• Familiarity with agile project management methodologies.
  
• Excellent communication and stakeholder management skills
  
• Establish ITIL systems and processes to support our shared services model.
  
• Design and implement policies principles procedures governance and risk management frameworks for efficient IT operations.
  

Benefits