Customer Support Analyst

Your Chance to Redefine Payment Security: Be the Change in the Industry!

The foundation of success in finance is built on expertise and innovative solutions. Step into a career with a leading organization that excels in delivering stateoftheart payment security solutions to businesses worldwide. They are pioneers in developing technologies that prevent fraud ensure accurate transactions and manage vendor data with the highest levels of security. As part of their team you will engage in meaningful work that addresses critical challenges in financial transactions and cybersecurity. This is a chance to be at the heart of groundbreaking solutions that protect companies from financial loss and enhance transaction integrity. Be a part of a visionary team that values creativity collaboration and professional growth. Here you will find a dynamic work environment where your contributions drive the future of secure financial practices and where you can grow alongside experts who are passionate about making a difference.

• Conduct accurate customer verification inquiries through various channels (voice and nonvoice).
  
• Respond promptly and accurately to customer and supplier verification inquiries (both inbound and outbound).
  
• Assist the CSM team with customer vetting qualifying setup escalations and service recovery.
  
• Complete assigned frontline work activities within agreed timeframes.
  
• Continuously improve processes by suggesting costeffective solutions.
  
• Collaborate with internal teams to achieve the best outcomes for customers and the business.
  
• Participate in training and development programs for professional growth.
  
• Maintain attendance and punctuality to meet team and customer expectations.
  
• Ensure adherence to safety protocols and report any issues.
  
• Utilize workplace tools effectively to perform duties and mitigate customer fraud.
  
• Complete support tasks (phone and email) for customers and suppliers.
  
• Contribute to achieving the company s budget targets.
  
• Identify and generate new business leads.
  
• Stay updated on company updates processes policies and procedures.
  
• Contribute to improving Verifications team practices.
  
• Provide support for departmental activities and projects.
  
• Comply with company standards (service personal professional and ethical).
  
• Perform any other tasks assigned by the wider business or leadership teams.
  

Requirements

Your Winning Formula: Skills and Experience

• 2 years of experience in customer service particularly in voice accounts.
  
• Excellent communication skills (both written and verbal in English).
  
• Positive phone personality.
  
• Techsavvy and eager to learn new things.
  
• Strong analytical and problemsolving skills.
  
• Impeccable judgment and attention to detail.
  
• Independent and efficient worker who can also collaborate with others when needed.
  
• Resilient and tenacious.
  
• A selfstarter with a proactive attitude and a sense of initiative.
  
• Levelheaded with a good work attitude.
  
• Can start on August 12 2024.
  

Benefits

The Silver Lining of Joining Our Team:

• HMO coverage plus 1 dependent or mutual fund upon regularization
  
• Prime office location (Cebu City)
  
• Competitive salary
  
• Day shift schedule
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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