Technical Support Representative

• Handle inbound/outbound calls and emails from property managers and field technicians
  
• Conduct remote troubleshooting of Luxer One systems using specialized tools
  
• Manage tickets from initiation to resolution ensuring timely followup and achieving first call resolution
  
• Collaborate on special projects as directed by management
  
• Assist field technicians with technical inquiries during system repairs
  
• Identify root causes of technical issues propose long term solutions and implement permanent fixes in locker systems
  
• Coordinate field technician visits including parts shipment and job scope creation
  
• Work collaboratively within a team to manage daily workload and priorities
  

Requirements

• 13 years of call center technical customer service experience
  
• Experience with managing a high volume of calls/tickets on a daily basis.
  
• Proficient in the iOS/OS ecosystem
  
• Exceptional verbal and written communication skills
  
• CompTIA A/Network or equivalent certification.
  
• Strong troubleshooting problemsolving and multitasking abilities
  
• Enthusiastic driven and quick to adapt to new technologies in a fastpaced environment
  
• Excellent time management skills with a proactive solutionoriented mindset
  
• Ability to research and absorb information while engaging with clients
  
• Positive attitude selfstarter adaptable and empathetic
  

Benefits

• Medical Dental and Vision Insurance
  
• Generous Bonus plan
  
• Accrued Paid Sick Leave
  
• Accrued PTO to relax recharge and rest
  
• Holiday Pay
  
• Floating Holiday
  
• 401K with employer match
  
• Tuition reimbursement
  
• Employee Assistance Program
  
• Wellness Credit
  
• Life Insurance
  
• Internet Assistance
  
• Employee Discounts
  
• Hybrid Work Schedule