Quality Assurance Evaluator
Posted on :
05-07-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-07-2024
Job Description
Kingdom inQ Virtual Solutions is currently seeking 10 agents for a Quality Assurance Evaluator.
Do you have what it takes to be a virtual mystery shopper Can you play a vital role in enhancing customer experiences by evaluating the service quality of various businesses Kingdom inQ Virtual Solutions is looking for Quality Assurance Evaluators who can provide valuable insights while posing as everyday customers. This parttime flexible opportunity allows you to work from home and make a difference.
How we Serve
At Kingdom inQ Virtual Solutions our mission is to empower candidates like you to deliver exceptional customer service. We believe in creating meaningful connections between companies and their customers by providing insightful feedback and actionable recommendations. Our Quality Assurance Evaluators are at the forefront of this mission helping to shape better customer experiences across diverse industries.
Requirements
Duties & Certification Obligation
As a Quality Assurance agent you will:
- Complete a certification course that typically takes 12 hours.
- Join and participate in all communication channels made available to you for your success.
- Upon certification you will be assigned a test call to complete which will showcase your knowledge and understanding of the project and its requirements moving forward.
- Certified agents will be assigned a weekly list of businesses to call where you will pose as a customer.
- Document your experience evaluating professionalism product knowledge engagement and overall customer service.
- Submit detailed feedback for each call ensuring accuracy and thoroughness.
Expectations
- minimum of 6 months customer service experience (call center experience virtual or inoffice)
- consistently meet deadlines and follow provided guidelines
- perform calls independently with minimal supervision
- maintain high standards of accuracy and attention to detail in your evaluations
- demonstrate strong communication skills both written and verbal
Compensation
- earn $3 per call with the potential to makeup to $30 per week by completing 8 or more calls
Technical Requirements
- active phone line (mobile or landline)
- mobile device capable of downloading applications
- computer with a CPU (Intel or AMD) 2GHz processor or equivalent
- screen resolution of at least 1280 x 720 (720p)
- internet explorer 9.0 or higher
Benefits
IMPORTANT INFORMATION
This is a shortterm project with the potential for further opportunities based on performance. Consistent performance and meeting deadlines are critical for receiving regular call lists. Certification is mandatory to be eligible for assignments. While we strive to provide weekly lists availability is not guaranteed and is influenced by your performance.
Ready to join our team and contribute to elevating customer service standards Click below to apply and start your journey as a Quality Assurance Evaluator with Kingdom inQ Virtual Solutions.
Kingdom inQ Virtual Solutions
Come for the OPPORTUNITIES. Stay for the SUPPORT!
Duties & Certification Obligation As a Quality Assurance agent, you will: Complete a certification course that typically takes 1-2 hours. Join and participate in all communication channels made available to you for your success. Upon certification, you will be assigned a test call to complete, which will showcase your knowledge and understanding of the project and its requirements moving forward. Certified agents will be assigned a weekly list of businesses to call, where you will pose as a customer. Document your experience, evaluating professionalism, product knowledge, engagement, and overall customer service. Submit detailed feedback for each call, ensuring accuracy and thoroughness. Expectations minimum of 6 months customer service experience (call center experience, virtual or in-office) consistently meet deadlines and follow provided guidelines perform calls independently with minimal supervision maintain high standards of accuracy and attention to detail in your evaluations demonstrate strong communication skills, both written and verbal Compensation earn $3 per call, with the potential to make up to $30 per week by completing 8 or more calls Technical Requirements active phone line (mobile or landline) mobile device capable of downloading applications computer with a CPU (Intel or AMD) 2GHz processor or equivalent screen resolution of at least 1,280 x 720 (720p) internet explorer 9.0 or higher
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
