Internal Sales Representative - Aluminium Windows Doors Brackenfell

• Understand customers needs
  
• Grow basket of assigned customers upselling should be related to the original purchase and should feel like a
  
• natural progression rather than a pushy sales tactic
  
• Grow spend of assigned customers
  
• Grow GP% of assigned customers
  
• Convert dormant to active customers per agreed target
  
• Grow network of active distributors
  
• Grow spend of distributors without impinging on fabricator spend
  
• Bring on new customers per agreed targets
  
• 
  

• Reduce excess/SMS/Redundant stock per agreed targets
  

• Provide clear intelligible and relevant feedback on the market plus clear conclusions and tactics to maximise market
  
• share sustainability and profitability
  
• Clear plan on fabricator vs distributor network
  
• Demonstrate and utilise market leading product knowledge
  
• Knowyourcustomer (KYC) actively analyse their business and products in an effort to enhance the customer s
  
• business and thus gain more business on a continuous basis
  

• Active custodian of the companys core values on a daily basis in all circumstances
  
• Clear and consistent feedback to line manager
  

• Weekly review of age analysis
  
• Ensure POP is received and cleared before processing orders
  
• Check client account status before processing orders
  
• Send POP to Operations Team efficiently
  
• Communicate account status to Customers & escalate issues to Management; Follow up on feedback required from
  
• Internal counterparts (Finance/Management)
  
• Drive compile and communicate request for credits from customers to relevant stakeholders; followup on progress
  
• Instil discipline of daily review of Outstanding Sales Order Report.
  
• Stock outs Communicate any stock requirements to Ops team for ordering or Warehouse Transfer
  
• Follow up with Ops team in terms of stock availability
  
• Provide customers with accurate feedback on their back orders daily
  
• Update Team Leader in terms of outstanding sales orders
  
• Update Ops and Customers re OUT OF STOCK items
  
• 10 15 comments captured on CRM daily
  

Requirements

• High energy customer service oriented
  
• Demonstrable sales experience and admin competence
  
• Ability to work independently as well as in a team environment
  
• Technical proficiency and appetite to understand the product
  
• Commercially astute this is a fast paced and competitive trading environment
  

Benefits

• R17 000 to R18 000 basic
  
• Incentive policy: 13^th and 14^th cheques potentially included in December performance dependent
  
• Pension Fund
  
• Medical Aid