Production Support Engineer

Core Key Responsibilities

• Investigate production issues respond based on production defect severity SLAs
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI
• Make sure system availability as per respective agreed SLA
• Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully
• Provide support for annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Knowledge with 3rd party monitoring tools like ControlM Geneos Splunk SQL Monitor
• Knowledge with Market Data and Geneos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release
• Enthusiastic hardworking proactive and goaloriented with excellent communication and presentation skills demonstrated professionalism and attention to detail
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or UNIX shell or DB scripts etc
• Strong skills in AS400 Linux/Unix Shell scripting MS SQL Oracle BMC ControlM Scheduler
• Good to have understanding and experience of ITIL methodology service operation

Key Requirements

• Prior handon production support experience of OPEN Systems/AS400.
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shiftsupport model 24*7
• Handson experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Handson experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and highpressure working environment

Willingness to work across platforms UNIX / open AS/400 and mainframe

Remote Work :

No