Remote Overnight Virtual Concierge - Trilingual Speaking

We are looking for selfmotivated customer servicefocused individuals who are passionate about providing the perfect concierge experience for our members every time whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships. provide outstanding customer service tap into your sales ability and excellent product knowledge.

Key Responsibilities

• Service our members in a polite and professional way at all times
• Design requests by telephone and email in Mandarin Cantonese and English mainly in the areas of restaurant/club reservations gift organization tickets (sports culture) spa/fitness yacht flowers transport sightseeing for premium cardholders considering all the needs of the customer
• To manage requests in line with agreed deadlines proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
• Keep yourself up to date within all Lifestyle trends for the APAC market

Requirements

If you have worked in Luxury Retail Hotels and Resorts Account Management VIP Concierge Luxury Travel this could be an excellent career progression and an opportunity to work for a growing awardwinning company.

• You MUST have excellent language skills in professional English and Mandarin and/or Cantonese in written and spoken (HSK K advanced level HSK 5 or 6).
• 2 years experience in leisure orientated sector of business hospitality retail leisure Customer service concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members suppliers and clients working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle including gastronomy events and culture

Remote Work :

No