Payment Operations Associate

What you will be doing: • Assist in daily operations of Gate Card products. • Handle business partner's requests and follow up with internal requests to business partners. This involves working closely with internal business, finance, compliance, and customer service teams for operational issues of existing partners. • Monitor customer-related requests on a day-to-day basis and provide ad-hoc summaries and handling procedures. • Monitor and raise customer-related incidents and organize communication with users. • Draft and update customer-facing materials on the website, including banners, user guides, and product descriptions. • Monitor marketing and campaign-related operational issues, including data tracking and customer communication. • Identify and suggest improvements to current operational processes. Who are we looking for: • 3+ years of Payment or Card operations, customer service, or related experience. • Payments and Fintech experience preferred. • Fluent in English and Mandarin, ability to use both languages in professional settings. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Detailed-oriented with a high level of accuracy. • Interest in cryptocurrency.We are A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world. Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.