Technical Support Associate
Posted on :
31-10-2024
Employer Active
1 Vacancy
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Job Description
- Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office.
- Diagnose hardware issues, order parts, and replace faulty components.
- Answering user questions directly related to Windows 10, Office, and other supported applications.
- Use SCCM to push and install approved corporate applications.
- Troubleshoot and resolve issues related to software and hardware compatibility.
- Face to face and hands on troubleshooting are required.
- Resolve wide range of software issues remotely using remote tools such as SCCM Remote & Teams.
- Follow detailed technical instructions to ensure adherence to corporate quality standards.
- Document all issues using Service Desk ticketing system.
- Escalate unresolved calls to the next level support team using Service Desk ticketing system.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Publishing support documentation to assist staff with requests for information & provide staff training if required.
- Use Active Directory and Exchange Management Console for managing users, groups & computers.
- Reimage laptops and desktops as needed following company policy.
- Installation of network MFD printers.
- Responsible of reception of equipment, warehouse inventory and access control.
- Custody of computers to be assigned to new hiring employees.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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