Service Management Senior Supervisor
Posted on :
04-07-2024
Employer Active
1 Vacancy
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Job Description
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
- Assisting with or performing administrative tasks, such as onboarding process for new hires across the used systems
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with technology team, dealers, and sales representatives.
- Helping to train new employees in company procedures.
- Maintaining a strong communication and working knowledge of Business regulations and restrictions, ensuring the
company's adherence to these restrictions, and remaining updated industry's standards and new innovations, materials,
tools, and processes. - Single point of contact /SPOC’s to business teams for validating any global outages.
Employment Type
Full Time
Department / Functional Area
Key Skills
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