Main Duties And Responsibilities
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.