Workforce Management Specialist

The WorkForce Software Support Analyst provides technical expertise to customers helping them implement and use Time & Attendance Workforce Software effectively. The Analyst troubleshoots customer issues analyzes their needs and designs or develops solutions using Workforce Software. They also work with business teams to implement best practices.

Essential Functions Workforce Support Analyst (Workforce Software)

• Manage production support tickets related to Workforce Software.
• Troubleshoot customer issues related to Time & Attendance functionalities.
• Analyze error messages and system logs to diagnose problems.
• Research Workforce Softwarerelated issues determine root cause and recommend/implement solutions.
• Document solutions for future reference and knowledge sharing.
• Monitor job logs and take corrective action as needed or report to the appropriate team for resolution.
• Answer user questions regarding functionalities and best practices for Workforce Software.
• Maintain and update lookup tables based on business requirements.
• Perform other duties as assigned.

Qualifications/Requirements:

• Bachelors degree in a related field (i.e. Business or Information Systems); or four years related experience in lieu of degree or equivalent combination of education and experience is required.
• Must have 1 years of Workforce Time and Attendance technical and functional knowledge experience.

Desired Characteristics

• ERP functional knowledge of modules required to support current business.
• Knowledgeable/experience around Workforce System Setup and Configuration
• Expertise in reporting tools
• Independent and team player with enthusiasm in working for both management and customeroriented environment.
• Effective communication skills both verbal and written (includes documentation skills)

English proficiency required.