Service Desk Analyst

educational qualifications:

Bachelor's degree in information technology, computer science, or related field.
Technical skills:

Good knowledge of operating systems (Windows, Mac).
Understand the basics of networking.
Proficiency in technical support management programs and problem analysis tools.
Ability to install and update applications and systems.
Personal skills:

Strong oral and written communication skills.
Ability to work independently and as part of a team.
Problem solving and decision making skills.
Excellent organizational and time management skills.