Onboarding:
- New starter request
- Process tickets
- User profiling and setup
- IT inductions
Offboarding:
- Leaver requests
- Revoke system access
- Protection of Equiti Systems
System setup and profile creation:
- File server access
- Department share access
- Home folder provisioning
- Active Directory
- Provision access groups
- Active Directory profile creation
- Active Directory profile deletion
- Desktop enrolment
- OU management
- GPO management
Microsoft Office 365:
- Exchange Email
- 365 group management
- SharePoint
- OneDrive
- Microsoft Teams
- Zoom
- Atlassian – Jira & Confluence
- LastPass
- Sophos
Operational Support:
- Local server room
- Firewalls
- Switches
- Wi-Fi
- CCTV
- Patch management
- Racking of servers
- Changing failed components (HDD, PSU)
- Power and cooling