Dispatch Specialist I
Posted on :
29-06-2024
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Job Description
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe Louisiana that offers communications network services security cloud solutions voice and managed services.
Position: Dispatch Specialist I
Location: Sioux Falls SD 57014
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Shift: 6am2:30pm 12pm8:30pm
Job Description:
- Utilize systems to monitor workflow and load the work to qualified technicians.
- Evaluate and reassign work to available technicians as needed.
- Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
- Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
- Ensure that service orders and repair tickets are processed accurately.
- Acquires skills through a combination of formal training and considerable onthe job experience.
- May serve as lead and/or primary technical resource within department or work area. High School GED or equivalent education and relevant experience.
- 3 years of related experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
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