Position: Desktop Support Analyst
Duration: 6 12 months (extendable)
Location: Schaumburg IL (Onsite)
Title: Desktop Support
Location: Schaumburg Illinois (Onsite)
Heres What Youll Do:
- Provide exceptional customer service to remote users over the phone using remote desktop tools to resolve incidents immediately and expedite fulfillment of requests.
- Provide remote support over the phone using remote desktop tools
- Assist employees with installation configuration and troubleshooting of computer hardware laptops desktops peripherals printers mobile devices.
- Ability to triage tickets and troubleshoot independently.
- Install and support desktop software for corporate laptops.
- Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
- Document and resolve all tickets in a timely manner adhering to established SLAs.
- Interact with vendor support to resolve technical problems with hardware and/or software.
- Create and maintain internal IT knowledge base articles to document procedures.
- Create end user documentation (How To FAQ).
Requirements:
- Experience with Azure Active Directory Exchange SharePoint Teams and basic network troubleshooting.
- Experience in Endpoint management (Intune).
- Excellent customer service attention to detail communication and documentation skills.
- Must be a team player and willing to work outside the box to get things done as needed and within the company policies.
- Experience working in a Service Desk and helpdesk environment.
- Experience configuring and troubleshooting Windows & MAC laptops.
- Experience troubleshooting the MAC users issues with existing tools sets.
- Experience in building the MAC book using the Intune endpoint management tool.
- Experience in creating Knowledge documents.
- Microsoft Teams Apple MacBook.
Be highly motivated able to work with minimal supervision and adapt to changes as needed
Truth Lies in Heart