Senior Specialist - System Management

Position: Senior Specialist System Management

Location: Atlanta Georgia USA

Job description

Responsibilities:

• Team Management: Supervise and lead a team responsible for Level 1 and Level 2 support for Informatica and Teradata environments.
• Incident Management: Oversee the resolution of incidents and service requests related to Informatica and Teradata platforms ensuring timely and effective resolution within agreed SLAs.
• Technical Expertise: Provide technical guidance and expertise to the support team assisting in the troubleshooting and resolution of complex issues.
• Escalation Point: Serve as a point of escalation for challenging technical problems coordinating with Level 3 support and other stakeholders to ensure timely resolution.
• Process Improvement: Continuously improve support processes workflows and documentation to enhance efficiency and effectiveness in handling support tickets.
• Training and Development: Identify training needs for the support team and facilitate training sessions to enhance their technical skills and domain knowledge.
• Performance Monitoring: Monitor support team performance and adherence to SLAs implementing corrective actions as needed to maintain service levels.
• Customer Communication: Maintain open communication channels with customers keeping them informed about the status of their support requests and addressing any concerns or inquiries promptly.
• Collaboration: Work closely with crossfunctional teams including development operations and quality assurance to ensure seamless support and delivery of solutions.

Requirements:

• Education: Bachelors degree in Computer Science Information Technology or related field.
• Experience: Significant experience in providing support for Informatica and Teradata environments including experience in leading support teams.
• Technical Skills: Indepth knowledge of Informatica PowerCenter Teradata Database SQL and AWS environment
• ProblemSolving Skills: Strong analytical and problemsolving abilities with a focus on identifying root causes and implementing effective solutions.
• Communication: Excellent communication and interpersonal skills with the ability to effectively interact with technical and nontechnical stakeholders.
• Leadership: Proven leadership skills with the ability to motivate and inspire team members to achieve their goals and deliver highquality support services.
• Adaptability: Ability to thrive in a fastpaced and dynamic environment managing multiple priorities and adapting to changing requirements and priorities.

Must be located in Atlanta and available to work inoffice on a fulltime basis.

Skills

• Application support