Service Desk L2 Support Engineer US Time zone
Posted on :
26-06-2024
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Job Description
Who we are:
Artmac Soft is a technology consulting and serviceoriented IT company dedicated to providing innovative technology solutions and services to the Customers.
Artmac Soft is a technology consulting and serviceoriented IT company dedicated to providing innovative technology solutions and services to the Customers.
Job Description:
Job Title : Service Desk L2 Support Engineer ( US Time zone )
Experience : 3 years
Job Type : FullTime
Location : Hyderabad Telangana
Job Title : Service Desk L2 Support Engineer ( US Time zone )
Experience : 3 years
Job Type : FullTime
Location : Hyderabad Telangana
We are seeking a skilled L2 Support Specialist to join our technical support team. The ideal candidate will have extensive experience in software and hardware troubleshooting with a focus on Windows operating systems Microsoft Office 365 and various customerspecific legacy software. The L2 Support Specialist will play a crucial role in resolving complex technical issues providing onsite and dispatch support and ensuring seamless operation of video conferencing and audio devices.
Responsibilities:
Responsibilities:
Key Responsibilities:
- Software Support: Provide advanced troubleshooting and support for Windows 7 10 and 11 operating systems.
- Office Applications Support: Assist users with issues related to Microsoft Office 365 applications.
- Legacy Software Support: Follow standard operating procedures (SOPs) to support customerbuilt legacy software.
- Hardware Troubleshooting: Diagnose and resolve hardware issues for devices covered under warranty and annual maintenance contracts (AMC).
- Dispatch Support: Coordinate and manage dispatch support as outlined in the provided support table.
- Onsite Engineer Support: Provide onsite technical support in accordance with the guidelines specified in the support table.
- Printer Support: Offer handson assistance for printer setup troubleshooting and maintenance.
- Video Conference & Audio Devices Support: Provide handson and remote support for video conferencing and audio devices ensuring optimal performance.
- Education: Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience)
Employment Type
Full Time
Key Skills
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