Customer Service Specialist Level 3- Reena

About you and this role

We are a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Specialist you will play a crucial role as the interface between our valued customers and our business value chain partners.

Join us in contributing to the success of our company by providing solutions to customers managing operational needs and collaborating closely with various functional partners.

Your job responsibility would be to act as an administrator to triage cases in CRM according to the designated business or group of businesses. You will be responsible for catering to Foundational customers and be a part of the entire order handling and order fulfilment process.

You are a selfmotivated person with ability to use initiative and thrive on responsibility. And also capable to work effectively in small teams and be willing to continuously develop knowledge and skills.

Responsibilities

• Be an administrator to triage cases in CRM according to the designated business or group of businesses and customers handling priority and foundational customers with a high degree of complexity.
• Be a part of the entire order handling and order fulfilment process.
• Maintain a thorough knowledge of the companys products applications and service offerings within the assigned business portfolio.
• Strengthen customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence.
• Coordinate activities at assigned customer accounts proactively address issues and implement solutions.
• Maintain service levels according to business prioritization.
• Differentiate between customer requirements and the companys capabilities choosing the best and most costeffective solutions.

Qualifications

• Required a bachelors degree.
• 2 years to 3 years of working experience in similar roles

Preferred Skills

• Problem solving and communication skills
• Costumer Service and business process acumen

Additional notes

• The ability to accommodate a flexible schedule aligned with international time zones is essential.