Technical Specialist

Job: Technical Specialist Expert (ServiceNow)

Location : Raleigh NC Remote

Duration: 12 Months

The ServiceNOW Developer Architect will be responsible for leading efforts to deliver ServiceNOW automation solutions for DIT Operations and influencing the implementation processes and ongoing support of the DIT CMDB and Asset Database.

The ServiceNOW Developer Architect will be responsible for leading efforts to deliver ServiceNOW automation solutions for DIT Operations and influencing the implementation processes and ongoing support of the DIT CMDB and Asset Database. The position will also spur and coordinate/implement integrations between the CMDB Asset Database ITSM ITOM billing systems ordering systems etc. In addition the role will drive ideas and projects to leverage various data sources to provide needed dashboards and visualizations valuable to both internal and external customers.

Design and develop large custom applications and automations in ServiceNow

At a macro level this position will be responsible for creating the vision and defining the roadmap (generally and specifically) for custom workflow automations and system/data integrations across DIT.

Manage the whole lifecycle of custom automation apps and integrations with the responsibility to provide leadership for projects to gather and synthesize requirements evaluate various options and then design develop test and implement integrated solutions.

Lead and promote effective governance of the data models data integrity coding processes applications and overall tools supporting the digitization and automation efforts.

Market the value and overall benefit of digitization and automation apps by showcasing existing apps and discovering/defining future possibilities thereby fostering a culture of innovation in this area.

Extensive design and development experience with ServiceNOW IT Service Management IT Operations Management and/or Event Management.

Required

7

Years

Significant experience using shell Perl python or java scripting.

Required

7

Years

Understanding of how to optimize the ServiceNow data model and structures and how to propose and enforce coding standards

Required

7

Years

Experience soliciting a complex set of customer requirements and creatively translating those into solutions leveraging existing tools and integration

Required

7

Years

Experience defining a product vision and then a detailed roadmap.

Required

7

Years

Strong problem solving/troubleshooting skills and attention to details. Ability to multitask while managing several initiatives.

Nice to have

7

Years

Ability to work on teams with participants from various technical disciplines and a good understanding of IT infrastructure operations.