RIC - Content Writer

RIC Content Writer
MAX VENDOR RATE 44.46

The Customer Service Division of DPU is seeking a skilledProcess Writer to develop creative and engaging content for various operationalareas. This includes job/desk aids process reminders procedural checklistsFAQs operating procedures and other relevant documentation. The idealcandidate will be proficient in the Microsoft Suite Teams and possess atoolkit of modern software applications to enhance content creation anddistribution.

Key Responsibilities:

1. Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs) job aids FAQs newsletters and other relevant content for employee consumption.
2. Collaboration: Meet with business owners and frontline staff to understand business needs and translate these into clear actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging branding and style.
3. Editing and Quality Control: Edit existing content to ensure voice grammar and style are consistent with established branding and style guidelines.
4. Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
5. Regular Updates: Review and update information on a daily weekly and monthly basis to ensure all content remains current and relevant.
6. Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders distribute process changes and other timesensitive information via Microsoft Teams for multiple division channels.
7. Content on Demand: Respond to urgent content creation requests delivering highquality materials within tight deadlines.

Qualifications:

1. Education: Bachelor s degree in English Communications Technical Writing or a related field.
2. Experience: Minimum of 3 years of experience in technical writing content creation or a similar role within a utility or operations environment.
3. Skills:
1. Proficient in Microsoft Office Suite Teams and Canva.
2. Strong writing and editing skills with a keen eye for detail.
3. Ability to understand and translate technical information into clear concise documentation.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and manage multiple projects simultaneously.
6. High level of competence in technology including AI website updating OneDrive and other complex digital sharing tools.

Preferred Qualifications:

1. Experience in the utility industry particularly in water and gas operations.
2. Familiarity with modern software applications used in content creation and distribution.
3. Experience writing process and procedures for customer service or a call center
4. Experience writing process and procedures for government or federal regulations.

Prefer candidate to have their own toolkit ofauthoring and content creation tools.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceBachelor s degree in English Communications Technical Writing or a related fieldRequired4YearsMinimum of 3 years of experience in technical writing content creation or a similar role within a utility or operations environmentRequired3YearsProficient in Microsoft Office Suite Teams and CanvaRequired3YearsStrong writing and editing skills with a keen eye for detailRequired3YearsAbility to understand and translate technical information into clear concise documentationRequired3YearsHigh level of competence in technology including AI website updating OneDrive and other complex digital sharing toolsRequired3YearsExperience in the utility industry particularly in water and gas operations.Desired3YearsFamiliarity with modern software applications used in content creation and distributionDesired3YearsExperience writing process and procedures for customer service or a call centerDesired3YearsExperience writing process and procedures for government or federal regulations.Desired3YearsPrefer candidate to have their own toolkit of authoring and content creation tools. Desired3Years
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignmentQuestion2Please list candidates email address.Question3Please list the city/state where the candidate is locatedQuestion4This position is hybrid with the candidate needing to be onsite AT LEAST 3 days/week. If the candidate is not willing to do this DO NOT SUBMIT!!! LOCAL CANDIDATES ONLY!!!