- Remote work from home in Portugal
Your main responsibilities as a Customer Support Specialist:
- Listen to customers questions and concerns and provide answers and solutions;
- offer the most complete and qualitative answers by handling level 1 customer requests by telephone.
- Ensure followup of customer requests and respect commitments made and work closely with inhouse teams and make suggestions to optimize our internal processes.
- Handling calls emails chats and backoffice tasks.
Requirements:
- Fluency in French language (must be at least C2)
- Communicative level of English ( at least B2)
What you will gain:
- 1024 gross x 14 months
- Performance Bonus 225 / month
- Meal Allowance (net) 7.23 per day
- Health Insurance Since day 1 (free after 6 months)
- Full time contract signed with a Portuguese employer
english,customer support,english language,communication,french language,teamwork,french,problem-solving