Remote work in Portugal Equipment provided
Your tasks:
- Handle incoming user requests via telephone email and chat.
- Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
- Deliver highcaliber customer service for postsales requests including delivery warranties and refunds.
- Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
What you need:
- Fluency in Italian language (must be at least C2)
- Fluent in English language (at least B2)
What you will gain:
- Full time contract signed
- 1024 gross x 14 months
- Performance Bonus 225 per 12 months
- Meal Allowance (net) 7.23 per day
- Transport allowance 20 per month
- Health Insurance Since day 1 (free after 6 months)
sales,customer support,chat support,email support,english,sales support,telephone support,italian,italian language,customer service,english language