Backoffice Specialist with Dutch - Remote work
Posted on :
26-06-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-06-2024
Job Description
About the project:
You will be providing services for Dutchspeaking clients and help them solve any problems or inquiries they might have regarding the product or service offered by the company.
Your tasks:
- Receive escalations from customerfacing colleagues and works under strict regulations
- Handle complex issues relating to the fulfilment of online orders placed by customers
- Ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase (from order induction to item delivery and from handling flavour changes to RMA completion
- Provide direction for issue resolution to take the customer out of the loop for complex issues achieving quick customer satisfaction.
What you need:
- Fluency in Dutch (must be at least C1)
- Fluent in English (at least B2)
- Nice to have previous Customer Support experience
- Ability to communicate clearly and effectively
What we offer
- Salary without accommodation: 1298 gross / month
- Remote work in Portugal Equipment provided
- Public and Private health insurance provided by the employer
- Initial contract with a duration of 12 months permanent after 2 years (or 1 renewal)
- Private health insurance after contract signature (additionally to the standard insurance).
administrative assistance,customer service,english,customer support,dutch,communication
Employment Type
Full Time
Company Industry
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
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