Chief of Staff Global Support Services

The Chief of Staff drives improvement in our global support organization. With your insights into engineering, operations and management, you will work with the VP Global Support to identify and deliver initiatives.

Our company mission is to make open source easy, starting with Ubuntu but extending to the huge array of things that people want to do with open source, from the largest clouds and data centers to the smallest connected devices. Our support organisation is the first line and escalation path for our customers across all core products and solutions that Canonical offers. We are growing the team as we grow the business, both in terms of the number of people and in terms of the range of technologies and skills we are able to bring to bear on customer problems. As open source expands to cover every possible range of industries and use cases, we will build our team to be the best partner for any enterprise that builds on the open software platform.

We take customer satisfaction seriously, and this role has been created in part to ensure we maintain that focus as we scale. Our culture is that of continuous learning and growth.

This role reports directly to the VP of Global Support and has executive visibility as a key leader in the company.

Location: This role will be home based in the Americas or EMEA.

What your day will look like

• Work with department leadership to shape long term strategies for the department
• Understand, report and manage organisation and team level KPIs
• Prioritise growth initiatives and safeguard current operations
• Manage the strategic agenda of the leadership team
• Run leadership team meetings
• Ensure a strong, candid team dynamic with productive, professional dialogue
• Be a strategic adviser, confidant and proxy for the VP of Global Support
• Clarify and oversee connection points and initiatives across departments
• Optimise processes by looking for and addressing gaps and inefficiencies
• Travel internationally twice a year for up to straight two weeks for company events
  

What we are looking for in you

• You are an articulate communicator and master organiser
• You love open source software and working with brilliant people
• You enjoy getting all the details right and running a smooth organisation
• You're a proven generalist and follow industry trends and new technologies
• You understand and value getting things done the right way
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You've worked with Linux, with a preference towards Ubuntu
• You are familiar with public and private cloud platforms