Live Chat Representative

Irwindale Speedway is a renowned motorsports venue located in Irwindale California. Known for its thrilling NASCAR events drag racing and other highoctane motorsport activities the speedway features a halfmile oval track and an eighthmile drag strip. Irwindale Speedway is dedicated to providing an exceptional experience for motorsports fans and participants fostering a vibrant community of enthusiasts.
Job Description:
Position Overview:
Irwindale Speedway is seeking a friendly and techsavvy Live Chat Representative to join our customer service team. The successful candidate will be responsible for providing exceptional support and information to our guests and fans via live chat on our website. This role requires excellent communication skills a customerfirst attitude and the ability to handle multiple inquiries simultaneously.
Key Responsibilities:

• Respond promptly to customer inquiries via the live chat platform.
• Provide accurate information regarding events ticketing schedules and general inquiries about Irwindale Speedway.
• Assist customers with online ticket purchases and resolve any issues related to the ticketing process.
• Address customer complaints and provide appropriate solutions to ensure a positive experience.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments such as marketing and event management to stay updated on current promotions and events.
• Identify and escalate priority issues to the appropriate channels.
• Contribute to the development and improvement of the live chat processes and protocols.

Qualifications:

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in a customer service role preferably with live chat support.
• Excellent written communication skills with a focus on clarity and accuracy.
• Strong problemsolving abilities and a customeroriented mindset.
• Ability to multitask and manage time effectively in a fastpaced environment.
• Proficiency with live chat software and customer service platforms.
• Basic knowledge of motorsports or a willingness to learn about Irwindale Speedways events and activities.
• Flexibility to work evenings weekends and holidays as needed.

Benefits:

• Competitive hourly wage
• Health dental and vision insurance
• Paid time off and holidays
• Opportunities for career advancement
• Complimentary tickets to select events
• Discounts on food and merchandise at the speedway
• A dynamic and exciting work environment