Lead by example in all areas of our support function. This ranges from desk side or remote support of technical problems, to suggestions and implementation of process improvements.
Close a high volume of service desk tickets and want to out-perform team members in this regard.
Act as an ambassador for the IT team to everyone you interact with, providing a great service experience.
Proactively help the team to improve by proposing improvements to our systems, processes and the way the IT support team operates in order to improve our service to the business.
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