Collections Manager
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Job Description
Responsibilities:
- Develop and implement strategies for efficient debt recovery.
- Oversee communications with customers regarding overdue accounts.
- Generate and present reports on collection activities and key performance indicators.
- Ensure compliance with relevant laws, regulations, and internal policies.
- Optimize collections processes for efficiency and effectiveness.
- Assess creditworthiness to mitigate risk and minimize bad debt.
- Collaborate with other departments to facilitate collections.
- Provide training and development opportunities for the collections team.
- Manage and develop the collections team to achieve performance goals.
Qualities:
- Strong leadership and people management skills.
- Excellent communication, negotiation, and interpersonal abilities.
- Proficiency in financial software and Microsoft Office Suite.
- Knowledge of credit and collections laws and regulations.
- Analytical and problem-solving capabilities.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accuracy in financial records.
- Customer-centric approach and high ethical standards.
Employment Type
Full Time
