Spanish Speaking Customer Service Host Ceuta

Our client is a proud partner for a leading online sports brand worldwide. Based in Cape Town with offices in London and Portugal they provide marketleading services to our international client base while successfully managing supporting and promoting established online gaming brands. From digital marketing software development and business intelligence to design training and communications we nurture and create career growth for all their people.

The Department

Our clients foreign customer service teams consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver customer service in multiple foreign languages. German Italian French Swedish Finnish Spanish and Portuguese are among some of the many languages our client sustains.

Role Overview

This is a very exciting role within the growing Customer Support Department at our client. Operating within the Ecommerce industry they provide excellent services to their international clients and businesses. The core element of our client is their people as they recognize that the employees are the driving force of the business hence they ensure that they employ individuals with high potential allowing them to develop their career and themselves within the business. They are an international company with offices in London Portugal Cape Town and Malta.

They have over 1 800 multinational employees as they provide services in the European Region and Canada. The diverse nature and culture of the company gives them the edge in a highly competitive market. Due to the geographical locations they service please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

Job type: Fulltime

Location: Ceuta (Spain)

Workplace: Hybrid

Working Hours: Shifts 18:00 02:00 currently on a 3 days on 2 days off rotations.

Requirements

• Spanish as home/first language essential
• Fluent in English; able to communicate effectively (read write and speak fluently)
• Valid work/residence permit for South Africa
• Be available for shift rotations
• Completed high school qualification
• 2 years work experience post qualification
• Be in a possession of a degree or a diploma
• Adaptability / Flexibility
• Team Orientation
• Interpersonal Skills
• Effectiveness & Delivery
• Planning & Organizing
• Problem Solving
• Time Management
• Customer Focus
• Customer Orientation
• Stress Tolerance

Responsibilities

• Responding to customer queries by telephone email and online chats in Arabic Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Benefits

• 25 days annual leave (Increasing yearonyear)
• Hybrid working model Up to 6 days a month working from home
• Pension with matching contributions starting at 5% to 8% (increasing yearonyear)
• Life Assurance 4 x annual salary
• Income Protection 2/3 of annual salary for a period of up to 5 years
• Medical Plan
• Up to 200 a month for the use of the ferry helicopter or car and petrol
• Team socials
• Learning and development (Internal and external courses)
• Long Service Awards

Remote Work :

No