UCCE Engineer

MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Description: UCCE Engineer

Role: UCCE Engineer

Location: Remote

Length: 12 months

Rate: $5055/hr on W2

Top Daily Responsibilities:

1. Develop Deliver and support UCCE Applications ICM and CVP scripting development/ and routing for call center treatment and voice services. (tasks required to modify troubleshoot and translate scripts mainly in CVP)
2. UCCE 8.512.x Migration testing and support
3. WXCCE migrations from on prem to the cloud
4. Support CUIC reporting
5. CUSP and Voice Gateway configuration and routing for voice services
6. Technical Documentation and training for engineers and end users

Skills a Top Candidate Should Have:

1. Experience with upgrades and migrations to 12.x is required
2. End User support experience
3. Business Requirement and design experience
4. Finesse Gadget Programming/Deployment (JavaScript programming for Finesse desired). Understanding of the server side of Finesse and ability to support end users
5. XML programming for Finesse

Desired Skills:

1. Experience with UCCE services in Healthcare Industry

Soft Skills:

1. Initiative and ownership of assignments
2. Communication to technical and nontechnical partners
3. Ability to work well with teams to complete projects