Client Executive - Doha - EY

Client Executive - Doha - EY
The opportunity

As part of the primary account team, reporting to the regions Business Development Leader and with close connection to some of EY’s senior leaders, your time will be focused on activities to enable achievement of objective around account satisfaction, administration, and management. Responsible for implementing global account activation strategy and planning in collaboration with account leadership in the region. You will work with the Global Client Service Partner (GCSP), Business Development Leader (BDL) and Client Executive (CE) to drive global account activation; sales and program management; and account communications and administration. The Client Executive ensures that all locations and Service Lines (SL) of the firm are actively engaged around our largest, most complex global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters.

Key Responsibilities

• Implement global Account Activation strategy, methodology and processes at Account level
• Support account strategy working with account leadership and drive global execution of account plan
• Support service line planning activity and account integration and prepare for and facilitate account meetings
• Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
• Proactively liaise with account team members to drive account actions and initiative
• Understand both the client’s business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people
• Manage and own the annual global revenue planning process
• Own and Coordinate the Client Relationship Management (CRM) process
• Manage the account pipeline process and drive discipline across global team
• Coordinate the pursuit process for opportunities, working closely with key partners
• Identify EY thought leadership and insights to be shared with the client
• Serve as subject matter expert for all information related to the account
• Manage Off-shore Account Coordinators– overseeing pipeline management, financial analysis, sales cycle support, client research, plan management, reporting, performance, and documentation management
• Understand and define decision-making requirements to engage in designing and altering customized account report requirements
• Monitor, analyze and highlight key operational performance with recommended action and resolution
• Monitor the account new business development costs for local and global chargebacks
• Provide admin support for account meetings scheduling and any other administrative tasks
• Lead connectivity of Account Managers/Coordinators locally and around the globe sharing best practice across EY account network
• Set and manage expectations with account stakeholders
• Maintain a compliant status of all account threshold and processes to meet stakeholder requirements
• Identify and drive the processing of account structural changes in the systems to maintain the account reporting integrity
  

Skills And Attributes For Success

• Strong knowledge of account management processes and tools
• Excellent written, verbal, and presentation skills, including strong command of English and Arabic.
• Strategic thinking and excellent Excel and data analytical skills
• Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
• Proactive action items/follow-up, input/ideas, and account teaming
• Strong leadership and collaboration with onshore and remote teams
• Flexible and resilient to changing priorities
  

To qualify you must have

• A bachelor's or post-graduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience
• 8+years of account management or similar relevant experience ideally gained within the global petrochemical industry
• Professional Services experience preferred but not essential
• Must have excellent proficiency in English and Arabic writing, speaking, and presenting skills.
• Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail