Community Support Specialist
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Job Description
Create an exceptional, personalized service experience for users.
• Provide positive, fast, and complete support resolutions to users via various access channels.
• Provide support to both shoppers and customers.
• Identify common trends within support interactions and escalate appropriately.
• Ability to quickly identify and resolve customer inquiries.
• Act with the customer in mind and advocate for the user community.
• Communicate effectively and exercise sound judgment when interacting with customers.
• Infuse all interactions with empathy and kindness.
• Excellent attention to detail and ability to proactively solve for the customer Qualifications
Employment Type
Full Time
