Customer Education Specialist

Kognic is on a mission to make everything that moves autonomous. We help AI product teams better understand their data by providing the best dataset management platform for sensorfusion datasets. We are an ambitious team building a global company together. We are now looking for our new Customer Education Specialist want to join us

The Role

Are you communicative with a significant interest in tech Do you have a passion for transforming complex topics into comprehensible pieces that the target audience can understand Do you like when things move quickly and enjoy getting things done If so this is the role for you! This role is part of the Customer Success team that ensures that our customers are not only satisfied but also able to fully harness the value of our offerings. To support this goal we are looking for a dedicated and passionate Customer Education Specialist to ensure training is provided for our new and existing products and features.

As the Customer Education Specialist you will learn about our platform and then put yourself in the role of different stakeholders. Your role entails understanding the needs of various current and future users of the tool defining use cases or user scenarios and providing training through videos guides or handson sessions. You will be responsible for designing curriculums that encompass essential topics and learning objectives in collaboration with subjectmatter experts both to ensure consistency in messaging throughout all educational content and to guarantee accuracy and relevance to the target audience. You will also be utilizing metrics to iteratively enhance content and delivery methods by continuously monitoring and evaluating the effectiveness of our educational programs. You will analyze how our tools are used understand how they want to interface with them and through iterations come up with methods and tools to teach many people. You will also need to stay updated with our platform changes so that all training material is uptodate and relevant. This role is pivotal in laying the foundational piece for onboarding new customers retaining current customers and maintaining customer satisfaction.

To enjoy working at Kognic and in the role as Customer Education Specialist you must thrive in an everchanging environment with a fastpaced tempo. You should be able to engage and collaborate with different stakeholders such as Machine Learning experts product managers engineering teams perception experts and others within the Customer Success team to identify learning needs gather insights and align training initiatives with business priorities. It is important that you possess good project management skills to follow up on many diverse activities have the ability to provide the right training format and content for our users and feel comfortable being the spider in the web that holds this together.

You will be the first one within Education at Kognic but you will not be alone since you will collaborate with different people within the organization. As you grow in the role there are plenty of opportunities for an ambitious team player to help scale the team establish processes and best practices to ensure the efficient delivery and management of training programs on a global scale or you can continue being a great contributor to the team.

We are looking for you!

We value passion energy and commitment more than having the right set of experiences and we are looking for you who get things done. We see that you have a technical interest since your job will be centered around our data annotation platform. We believe you enjoy customer interaction are solutionsoriented and have excellent presentation skills with the ability to convey complex concepts in a clear and engaging manner. You are a problemsolver who likes to understand how things work and then explain that to others in a scalable way. If you are unsure if you are a fit for this position please contact us and we can figure it out together.

• We believe there are several backgrounds that could qualify for this role such as relevant work experience experience from a technical enterprise role or relevant education. What is most important is that you are just really passionate about learning new platforms/tools/apps making them work well and teaching others how to use them

• You have the ability to work collaboratively in a crossfunctional environment fostering teamwork and driving consensus

• You have strong organizational skills with the ability to manage multiple projects simultaneously and meet tight deadlines

• You are comfortable with written spoken and presentation/communication skills. If you can create scripts that is a plus but not required

• Experience in customer onboarding and enterprise training programs is a plus

• You are fluent in English both written and spoken

• The role is hybrid but we prefer if you can be at our Gothenburg office about 3 days a week

Why Kognic

We are in it to win and have a lot of fun while doing it! To be part of Kognic is to be part of a purposedriven company with strong values where we together create what Kognic will be tomorrow. Besides working with around 120 talented and humble people from many different nationalities in a fun and creative environment we also have many other great benefits!

• Working in the exciting field of AI and playing an important part in the worlds next great technological leap

• A hybrid work model and an employer that prioritises lifework balance

• Lots of team and office events parental pay salary exchange great health benefits order your own computer place your own pensionto name a few

From our early days as a pure startup to our current life as a scaleup we work in a dynamic environment which means that every day might be different from the next but that is exactly how we want it. Kognicians all have a strong desire to explore uncharted territory and a willingness to constantly be learning.

Join us!

We recommend that you submit your application as soon as possible. We select and perform interviews continuously. You are more than welcome to have a look at our career website to read more about our recruiting process. If you have any questions regarding the position please contact the Talent Acquisition Partner Julia Lundn Lillvall at .

About Kognic

Kognic was conceived in the curious minds of Daniel Langkilde and Oscar Petersson two engineering students who dared to dream big and help machines make sense of our messy chaotic and unstructured world. Kognics pioneering dataset management solution helps companies accelerate the development of highperforming and trusted AI products focusing on bringing the most advanced driverassistance systems (ADAS) and autonomous driving (AD) to market.