Customer Service Specialist Front Desk

Do you want to join us in making water experiences smart and sustainable

With us you will join a Big Small Company: Big enough to be international and small enough to have an impact in every role. We invite you to rethink our ways of working to create the Perfect Flow for people products processes and your career.

Shared Service Centerin Wrocaw is looking to hire an enthusiastic and motivated Specialist Customer Service (Front Desk)

Your main areas of responsibility will include:

• acting as the first point of contact to the Oras Group customers in Germany (wholesalers plumbers architects planners and end users) and Oras Group salesforce in Germany via phone
• receiving and processing of customers inquiries (phone calls emails) delivering highquality service
• ensuring customers inquiries are answered and requirements are properly documented and communicated regarding the orders and logistics
• providing problem resolution in accordance with the organizations service standards
• liaising with internal stakeholders like demand planning and logistics and reinforcing agreed upon leadtimes with customers and business unit
• liaising where necessary with sales finance technical department and production in an effort to solve customers issues
• providing technical and product consulting for customers
• active support of the customer service back office processes (orders claims)

Required Skills Abilities and Qualifications:

• willingness to provide excellent customer service
• strong verbal communication slkills
• German skills min. B2 level
• Communicative English min. level B1/B2
• knowledge of MS Office
• previous experience in front office services would be an asset
• open and friendly attitude towards teammates and others

We offer:

• fulltime job agreement
• benefits package (private medical care LuxMed group life insurance UNUM Multisport card holiday allowance etc.)
• worklife balance (Scandinavian company and approach)
• training package with Polish and German Teams
• hybrid model of work (3 days in the office and 2 days remote)
• office located next to the main railway station in Wrocaw
• friendly atmosphere at work and onboarding process