Acting Director Customer Success

Kognic is on a mission to make everything that moves autonomous. We help AI product teams better understand their data by providing the best dataset management platform for sensorfusion datasets. We are an ambitious team building a global company together. We are now looking for an inspiring leader who can lead our Customer Success team for a 12month period do you want to join us

The Role

As Acting Director of Customer Success your primary job is to coach and develop the team. This includes resource planning for project deliveries recruitment performance reviews and personal development plans analysis of competence gaps and other actions to create a highperforming team as well as maintaining a healthy working condition. Part of this is also to set the objectives for the functional teams within the ownership areas and support the teams to deliver against these objectives. Together with the team you will be the customer expert to ensure that we reach KPIs and ensure client satisfaction as well as drive customerfocused topics in the management team to pivot the organization to be more customercentric.

You will form the service strategy with other service directors and VP of Professional Services as a part of the Professional Services management team to lead the Professional Services organization to continuous success. The service organization delivers against the Professional Service profitability targets and you as The acting Director of Customer Success will be responsible for your teams part and contribution to the profitability targets. As an acting Director of Customer Success you are in charge of the Customer Success departments resources targets operations and outcomes. In specific you will ensure together with the team that Technical Support continues to be adopted among customers as well as ensure upsell capabilities among customers by collaboration with Sales. Part of this is also to manage the growth strategy to ensure support based on customer requirements when we win new markets.

Our Customer Success department consists of three functions: Solution Engineering Education and Technical Support. It is designed to enable and improve our customer experience when using Kognic Software and Services. The entire team consists of 7 individuals and the team is on the growth path along our business expansion. As an Acting Director of Customer Success you will be very close to the team operation. As we are in the starting phase of deploying the Education function it will require more effort from you to lead this function through iterations to ensure our customers grow with our products services and expertise compared with other stable functions within the department.

We are looking for you!
We value the right mindset and passion above all. To thrive in this role we believe that you possess exceptional communication skills and the ability to foster positive relations with internal stakeholders industry prospects and customers. Your accountability and personal organization are essential. You have experience in managing a diverse group the ability to cultivate an open supportive and learning team culture and guiding the direction. You also have experience analyzing and optimizing existing processes and creating new ones if needed.

We believe that you have most of these skills:

• Higher educational degree (B.Sc or M.Sc) within Business Administration Accounting/Economy Enterprise Resource Planning Technology or equivalent

• At least 5 years experience in Customer Service or Customer Success positions and previous experience in project management are meritorious

• Solid understanding of SaaSproducts and enterprise solution selling with large customer accounts

• Proven leadership qualities of maintaining a strong team with the ability to establish milestones and keep team members on task

• Experience working with brand image and promoting value through customer experience

• Exceptional ability to communicate and foster positive business relationships

• Technical skills required as they relate to the use of the product and service to be solid

• Experience in a leadership role & proven leadership qualities of maintaining a selfempowered team

Location

The team is located in Gothenburg where you as the Director should be able to be as often as needed.

Why Kognic

We are in it to win and have a lot of fun while doing it! To be part of Kognic is to be part of a purposedriven company with strong values where we together create what Kognic will be tomorrow. Besides working with around 120 talented and humble people from many different nationalities in a fun and creative environment we also have many other great benefits!

• Working in the exciting field of AI and playing an important part in the worlds next great technological leap

• A hybrid work model and an employer that prioritizes lifework balance

• Lots of team and office events parental pay salary exchange great health benefits order your own computer place your own pensionto name a few

From our early days as a pure startup to our current life as a scaleup we work in a dynamic environment which means that every day might be different from the next but that is exactly how we want it. Kognicians all have a strong desire to explore uncharted territory and a willingness to constantly be learning.

Join us!

We recommend that you submit your application as soon as possible. We select and perform interviews continuously. You are more than welcome to have a look at our career website to read more about our recruiting process. If you have any questions regarding the position please contact our Hiring Manager Polly Jing Li at or our Talent Acquisition Partner Julia Lillvall at .

About Kognic

Kognic was conceived in the curious minds of Daniel Langkilde and Oscar Petersson two engineering students who dared to dream big and help machines make sense of our messy chaotic and unstructured world. Kognics pioneering dataset management solution helps companies accelerate the development of highperforming and trusted AI products focusing on bringing the most advanced driverassistance systems (ADAS) and autonomous driving (AD) to market.