Convert, quickly, inquiries into contracted business
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectations.
Provide prompt and efficient service while maintaining the hotels brand standards.
Answers all reservations telephone calls and e-mails in a friendly manner, using clear communication.
Processes e-mails or calls, ensuring a clear understanding of inquiries and requests, while demonstrates excellent product knowledge.
Promptly provides accurate information regarding availability of accommodations, rates and other requested information.
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