Norwegian Speaking Customer Advisor

Become part of an innovative and rapidly expanding ecommerce company dedicated to providing outstanding online shopping experiences to customers around the globe. Our commitment to quality and customer satisfaction has established us as a leader in the industry. As we continue to grow we are on the lookout for enthusiastic customeroriented individuals to join our team in Malta.

Position Overview:

We are seeking a driven Norwegian Speaking Customer Advisor to deliver excellent customer support via email and chat. This hybrid role requires working 2 days in the office and 3 days remotely each week. The ideal candidate will have a passion for assisting customers resolving issues and ensuring a seamless shopping experience. While previous customer support experience is beneficial it is not essential as comprehensive training will be provided.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email and chat.
• Assist customers with placing orders answering product questions and troubleshooting issues.
• Provide detailed and accurate information about products services and company policies.
• Efficiently handle and resolve customer complaints in a courteous manner.
• Work collaboratively with other departments to resolve complex issues and ensure customer satisfaction.
• Maintain a positive empathetic and professional attitude towards customers at all times.
• Keep detailed records of customer interactions transactions comments and complaints.
• Continuously update job knowledge through participation in educational opportunities and training sessions.

Qualifications:

• Fluency in Norwegian and English both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to multitask prioritize and manage time effectively.
• Strong problemsolving skills and the ability to think quickly.
• Basic computer skills and familiarity with ecommerce platforms are a plus.
• Previous experience in customer support or a related field is advantageous but not required.

What We Offer:

• Hybrid Work Model: Enjoy a flexible work schedule with 2 days in the office and 3 days working remotely.
• Relocation Package: For candidates relocating from abroad we offer flight tickets to Malta and accommodation in Malta to help you settle in comfortably.
• Competitive Salary: We provide a competitive salary package that rewards your skills and commitment.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your wellbeing.
• Career Growth Opportunities: We invest in our employees and offer numerous opportunities for career advancement and professional development.
• Dynamic Work Environment: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
• Additional Benefits: Enjoy various perks such as company events wellness programs and discounts on our products.

Why Malta

Malta offers more than just a place to work; its a place to live. Known for its beautiful landscapes historical sites and rich culture Malta provides an excellent quality of life. With its warm climate stunning beaches and friendly residents youll find the perfect balance of work and leisure.

If this opportunity excites you and you believe you have the skills and determination to excel we would love to hear from you.

Remote Work :

No