FL-DCF-St Augustine-ESS-Interviewing Clerk
Posted on :
17-06-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state business and economic development public safety Learning law justice health education Corrections transportation IT Social Services and culture. It also supplies information on government services and current job openings.
Position: FLDCFSt. AugustineESSInterviewing Clerk
Location: St Augustine Fl 32084
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- FLDCFSt. AugustineESSInterviewing Clerk Help DCF clients who can not make it to the storefront in Jacksonville and Daytona.
SPECIFIC SKILLS
- Effectively assessing customers needs.
- Referring customers to community agencies as appropriate.
- Timely and accurately escalating customers complaints/inquires as appropriate.
- Documenting customers records timely and in accordance with departmental procedures
- Assisting customers with completion of online or paper applications
- Assisting customers with My ACCESS Accounts.
- Effectively communicate with internal and external customers as by departmental procedures.
- Effectively maintaining customer log
- Explains eligibility requirements form completion requirements community resources for financial assistance and/or provides program benefits
- Speaking Talking to others to effectively convey information
- Judgment and Decision Making Weighing the relative costs and benefits of a potential action
- Active Listening Listening to what other people are saying and asking questions as appropriate
- Information Gathering Knowing how to find information and identifying essential information
- Problem Identification Identifying the nature of problems
- Reading Comprehension Understanding written sentences and paragraphs in work related documents
- Service Orientation Actively looking for ways to help people
- Writing Communicating effectively with others in writing as indicated by the needs of the audience
- Information Organization Finding ways to structure or classify multiple pieces of information
- Identification of Key Causes Identifying the things that must be changed to achieve a goal
- English Language Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar
- Therapy and Counseling Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments rehabilitation equipment and its proper use and methods to evaluate treatment effects
- Clerical Knowledge of administrative and clerical procedures and systems
- Computer Knowledge of computer software including applications
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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