Customer Support Analyst
Posted on :
27-05-2024
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Job Description
Working closely with management and other departments on proactive monitors
and improve support processes
Managing the open cases queue to make sure there isnt backlog
Checking on the teams case / case load in general
Working with other teams to make sure that escalated cases are dealt with
Strong problemsolving skills and analytical skills
A passion for driving efficiency optimizing processes and identifying opportunities for
automation
Experience using/supporting ETL tools like Informatica Pervasive Cast Iron etc.
Ability to present solutions to both technical and nontechnical people
Experience with consulting/systems implementation
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
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