Barista - Dar Al Shifa Hospital

Main Duties and Responsibilities/Performance Standards:

• Greet customers warmly take orders accurately and provide recommendations based on customer preferences and dietary restrictions.
• offer the customers drink menus and answer their questions regarding ingredients
• Prepare and serve a variety of hot and cold beverages including coffee espresso drinks tea and specialty drinks according to established recipes and quality standards.
• Operate the machines coffee grinders and other equipment with precision and care.
• Take orders while paying attention to details (e.g. preferences of coffee blend dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food like cookies pastries and muffins
• Receive and process payments (cash and credit cards) in case required
• Always to keep the counter area clean and neat
• Maintain stock of service equipments cutleries & crockeries for the daily operation.
• Assure that the equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items
• Ensures safety standards (occupational and patient safety) are complied.
• Performs miscellaneous jobrelated duties as assigned by the Direct Reporting Authority.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications Competencies and Skills

Education: High school diploma; relevant training is a plus.

Experience:

• 12years of experience directly related to the duties and responsibilities specified.
• Strong communication and interpersonal skills with a friendly and outgoing personality.
• Ability to multitask in a fastpaced environment while maintaining attention to detail.
• Excellent customer service skills with a focus on providing a memorable experience for every guest.
• Flexibility to work a variety of shifts including weekends and holidays.

Language: Speaks English

Computer Proficiency: Good computer skills

Performance Competencies:

• Strong communication and interpersonal skills.
• Ability to interact and communicate with people over the telephone often in stressful situations.
• Skill in the use of personal computers and related software applications.
• Ability to analyze and solve problems.

Principle Working Relationships and Remarks

• Catering/Hospitality Department Hospital Staff
• Patients Visitors Customers