IT Technician I

• Maintains basic knowledge of standard work routines equipment and daytoday activities and/or routines.
• Follows established guidelines and procedures to troubleshoot information technology issues. Applies basic instructions and procedures to solve noncomplex problems. Chooses the best alternative from a group of known possibilities. Refers complex problems to others when solutions are outside typical alternatives.
• Provides service to customers meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.
• Keeps and maintains assigned work areas clean and in an orderly manner. Completes assignments within established procedures. Frequent review of work results. Deviates from prescribed procedures only with permission.
• Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences establishing personal networks and/or maintaining relevant certification or licensure as business needs require.
• Takes highlevel responsibility for selected information systems. Performs work in a fastpaced multitasked environment where there may be conflicting priorities or tight deadlines. Has decisionmaking authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings presentations visioning sessions strategic and planning sessions implementation activities and supports functions companywide.
• Performs all functions according to established policies procedures regulatory and accreditation requirements as well as applicable professional standards. Provides all customers of our client with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

• A high school diploma/GED or equivalent working knowledge in a similar role is required.
• Must have knowledge in the use and operation of a wide range of desktop and mobile devices and network connectivity.
• Knowledge of Microsoft Office O365 applications is required.
• Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication presentation and organizational skills to engage technical and nontechnical audiences.
• Requires the ability to communicate and interact across all services and at various levels. Requires exceptional communication both written and verbal.
• Working variable shifts and hours and carrying/responding to a pager may be required.

• Knowledge of Information Technology in a fastpaced environment is preferred.
• Additional related education and/or experience preferred.

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