Accountant Customer Service Rep HelpDeskSupport

To: Mark Shramek,President/CEOLastUpdated: March 2022 Status& Salary: Non-Exempt & $18-20 perSUMMARYOFROLEThisrole serves as the main point of interaction between our customersand field technicians, and works to provide professional, efficientservice by resolving service issues and providing outreach to ourESSENTIALDUTIESAnswers allcalls in a professional, pleasant manner and routes or handles as Resolvescustomer issues by clarifying the customers complaint, determiningthe cause of the problem, selecting and explaining the bestsolution to solve the problem, expediting correction or adjustmentand following up to ensureresolution Tracks customersatisfaction and technician Handles Accounts Receivable and invoice collections according to companyguidelines Provides weeklyreports outlining any issues as well as all steps taken to resolve Handlesscheduling of technician workorders Engagespro-actively and regularly with customers to ensure a customarysatisfactory Attendsstaff meetings and training as Performsother duties asKNOWLEDGE,SKILLS &ABILITIESSelf-motivatedwith the ability to work autonomously andunderstand when a superior needs to be involved in decision Exceptionalinterpersonal skills which positively benefit interaction withinternal and external Goodcomprehension and communication skills, with the ability to listento and understand information and ideas presented through verbal Demonstratedability to operate safely in the Ability to effectively juggle multiple priorities in a fast-paced Highly organizedand efficient with Basic computerskills and familiarity with Microsoft Ability to successfully use Outlook