Operations Administrator

• Quote and invoice for all deliveries done by the drivers.
  
• Technical travel for technicians billed where necessary.
  
• Capture and analyses the technicians kilometre claims.
  
• Attend to customers queries telephonically and via email address.
  
• Update all jobs on Enterprise including all detail.
  
• Close job cards on Enterprise.
  
• Submit weekly and/or monthly packs.
  
• Ensure calls are accurately closed within SLA.
  
• Establish and maintain a healthy and professional relationship with customers and all suppliers.
  
• Submit reports as required.
  
• Conduct weekly car inspections.
  
• Responsible for all vehicles i.e. booking of services license disks etc. Services for vehicles cannot be missed.
  
• Capture details of outlook accurately.
  
• Dispatch technician within SLA timeframes.
  
• Plan routes to reduce km and cost.
  
• Prepare and distribute quotes for all repairs done by the technicians/engineers.
  
• Update and capture job cards on Enterprise accurately and timeously.
  
• Capture the stock data onto database and ensure stock counts happen when required.
  
• Any other lawful and reasonable instruction issued by Management.
  
• Any other adhoc duties that you may be asked to do from time to time.
  
• Ensure the technicians abide by 60% or higher score on CarTrack report.
  
• Ensure warehouse is clean and tidy and according to standard.
  
• Submit petty cash on time and correctly.
  
• Log your calls for clients the App Sheet needs to be checked every 2 hours so that reference numbers can be submitted as a reference for calls logged. This needs to be closed off within 2 hours of the call having been logged by the client.
  
• Log your calls for Unilever on the Dashboard this needs to be checked every 2 hours so that reference numbers can be submitted as a reference for calls logged. This needs to be closed off within 2 hours of the information appearing on the Dashboard.
  
• Draft schedules and routes for Engineers and Technicians to maximize time and income.
  
• Drive incomebased planning.
  
• Plan routes efficiently to reduce km/call.
  
• Management and/or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner.
  
• Management reserves the right to amend or alter this job description and the employee s specific tasks within the generally agreed appointment from time to time and can give any lawful instruction according to the growing needs of the company.
  

Requirements

Matric

Experience within logistics/operations logistics

2 3 similar role.

Quote and invoice experience.